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General FAQs

• Can I use this loveglass in bathrooms and showers?

  Yes we guarantee loveglass is unaffected by steam and most caustic agents.

  Please don’t keep loveglass in these areas only, it is great in any part of the house!

• How long does it take to get my loveglass order?

  For items placed on line and not requiring any of our templating and fitting services we aim to have you product with you within 10 days. When using our templating and fitting service generally about 15 working days.

  Once we receive your order or enquiry we will call you within 24 hours to give you an accurate delivery time.

• How much does loveglass cost?

  All our loveglass is priced per square metre with additional costs for cutouts for sockets, cooker hoods, drill holes etc.

  Other extra charges would be for addition of special colours, sparkles or images.

• How do I obtain a quotation?

  We think we have the speediest system on the web to get a price to you. Our web page makes it simple for you to get an immediate quote or estimate. It is easy to read showing you an itemised list of costs immediately! No waiting for days to get a response.

• How do I pay for loveglass?

  If you are buying from us without any requirement for us to visit you. You can pay on line immediately. We will deliver the product to you. If your requirement is for us to template only or template and fit we would ask for 25% payment when we book your appointment, 40% after we have measured and a final payment once the job is completed. All our payments on line are through a secure Paypal server where you can use most major credit cards. We also give you the option to pay by cheque .

• What happens if my glass is damaged during delivery?

  In the unlikely event of any glass being damaged during transit, we need to be notified within 24 hours of receiving the glass.
  After this period we can no longer take responsibility so all glass should be checked upon arrival.

• How large can a sheet of glass be?

  Our maximum sheet size for 6mm ,8mm,10mm,12mm is 3210 x 2550mm.

  Our maximum sheet size for 15mm, 19mm is 3.2m x 1.5m

• How is the glass installed?

  The glass is installed using a neutral cure silicone. The perimeter is sealed with sealant. We will always attempt to produce the glass in as large a piece as possible to minimize the number of joints.

  If you are fitting the glass yourself we also supply enough adhesive to do the job, absolutely free!

• How do you clean loveglass?

  You can clean the glass with any form of glass cleaner.

• What guarantee do you supply with loveglass?

  We give a 10-year guarantee on paint discolouration and delamination, and a 1 Years guarantee on installation.

• How do I enhance my loveglass colours?

  We offer sparkle effects, metallic effects or even images. You choose!

• What are your image options?

  This is where you really add your own imagination and personalise your project.

  Have a photograph of the kids in the games room, a movie icon in your cinema room, flowers or a New York backdrop in your kitchen or maybe your favourite football teams badge in the bathroom or toilet. It’s up to you.

  Go Wild!

  We can offer 1,000’s of images or you supply them yourself. Remember the image on the glass is only as good as the one supplied.

• Can I obtain samples of the coloured glass?

  Certainly, just click on our Colour Samples link and choose your required colour. We have to make a small charge of £8.69 (ex.Vat) for each sample and will credit you with this should you place your order. You can have as many samples as you like but unfortunately we can only credit for one piece per job.

• What if I want a colour different from your standard samples range?

  We can supply literally 1,000’s of colours. If the colour you want isn’t on our standard list of over 200 then either supply the colour name with the relevant RAL or BS colour code and we will get it to you.
  When you use our Bespoke Service we will match any colour you require and would ask you to send us a sample of that colour or we can discuss it at our first appointment and we will get the sample back to you as quick as we can for your approval.

  Please be aware that colours will look much shinier through glass, so may not look exactly the same as your colour requirement. We will help you with this colour choice.

  Also colours on the web pages may vary from computer to computer.

• Can I have holes or cut-outs in the loveglass panels?

  Yes. loveglass can be cut in many ways to allow for sockets, drill holes, cut out for cooker hoods as an example. The accuracy of these is vital because we cut prior to toughening and once toughened no changes can be made.

  Cut-outs for electrical sockets or internal cut outs for anything else should generally be at least 50mm from the edge of the panel or from each other. If sockets are placed side by side the boxes must be placed so that the socket covers sit tight against one another. The sockets sit on top of the glass. Please ensure your electrician leaves plenty of wire so sockets can be fed through the glass.

• Can you cut shaped pieces?

  loveglass can be can be curved or shaped to accommodate cooker hoods, etc. Certain cuts outs are not practical such as 'L' or 'T' shapes as it will weaken the glass and increase the risk of breakage.

• How safe is loveglass?

  All our loveglass is toughened, 6mm thick with polished edges. Unfortunately we cannot supply toughened glass on pieces under 250mm but we then offer safety backing. Once on the wall and fixed the glass is very strong and hard wearing.

• Can I fit loveglass myself?

  We offer three types of service all of which can be measured and fitted by our experts if you require.

  Our standard service supplying only regular four sided glass with no cut outs is quite simple but your measurements do have to be accurate.

  Anything more complicated such as with our made to measure service we would advise you have to be a very competent DIY’er . The most difficult part of the process is the measuring and templating. These have to be very accurate as any measurements supplied would be at your own risk. Please remember the glass cannot be changed once toughened. If you are in any doubt we recommend that you take advantage of our templating and fitting service. If you are confident to measure and fit yourself we suggest you make a templates from 8mm MDF. If the templates fit, the glass will fit. We sometimes get it wrong at our cost so please be sure.

  Or choose our Bespoke Service option, we do it all for you!

• What condition should the wall be in that I intend to cover?

  Ideally the flatter the better! No bows, twists or raised areas above 2-3mm. Any sharp areas need to be sanded.

  Unevenness less than that depth can be taken up by the adhesive. All walls must be sealed using either PVA or emulsion paint.

  Wiring must be chased into walls and any light fittings should be fitted allowing at least 10mm for the thickness of the glass.

• Can I fit loveglass glass on top of my existing tiles?

  It can be done but generally we don’t recommend this as we are not sure of the stability of the tiles.

• What about heat resistance?

  Our loveglass is heat resistant and will not crack behind the hob.

• Do you supply upstands only?

  Yes but we have a minimum charge which may make them look expensive. We do supply them as part of a bigger job.

Worktop FAQs

• How long does it take to get my loveglass order?

  Please allow 21-28 days dependent on the service you require.

• How much does loveglass cost?

  All our loveglass is priced per square metre with additional costs for cut outs, sinks, taps, etc.

  For an accurate cost simply enter your sizes, cut outs and finish requirements (sparkle, images, metallic, etc.) on our Worktops quote page. Other extra charges would be for addition of special colours, sparkles or images.

• How do I obtain a quotation?

  We think we have the speediest system on the web to get a price to you. Our web page makes it simple for you to get an immediate quote or estimate. It is easy to read showing you an itemised list of costs immediately! No waiting for days to get a response.

• How do I enhance my loveglass colours?

  We offer sparkle effects, metallic effects or even images. You choose!

• What are the worktops made from?

  We use 19mm low iron toughened glass. Using low iron or Opti-clear glass gives a true colour finish. Please take this into account if you get quotes from other suppliers.

• How tough are the worktops?

  19mm glass is very tough and will stand as much impact as any granite or quartz worktop.

• Why can't I order my splashbacks and worktops at the same time?

  At the moment our system doesn't allow you to do this and they have to be ordered and paid for separately.

  Please accept our apologies for any inconvenience.